Your practice
You choose the RMM platform, the patch policy you’re targeting, and who on your client’s side gets told about a security-relevant gap.
Monitoring and patch decisions Décisions de surveillance et correctifs
An alert queue nobody reads is not monitoring.
Most RMM platforms already generate alerts and a patch status view. The gap is rarely the tool — it’s someone turning that raw feed into a short list of decisions that are actually owned. That is exactly the line this page describes: distinct from routine support, and distinct from administering the devices themselves.
Delivery team
We watch the agreed alert queue and patch status, sort routine noise from anything that genuinely needs a decision, and hand back a short list with an owner and a date.
Monitoring and patch exceptions
For a client whose devices and servers already run an RMM agent, but whose alert queue and patch status page nobody consistently reviews.
What we need first
Read access to the agreed RMM tenant (or a defined export path), the patch policy you want enforced, and who approves an exception when a device can’t take a patch on the standard schedule.
What’s included
- Daily triage of monitoring alerts against agreed thresholds
- Patch status review against the policy you set
- A short exception list with a recommended action
Handled separately
- Choosing or licensing the RMM platform itself
- Applying a patch without the named approver’s sign-off when a maintenance window is required
- Treating a confirmed security incident as routine monitoring
What you get: A queue that goes from raw alerts to a handful of named decisions, each with an owner and a follow-up date — not a bigger dashboard to stare at.
What we hand back: A monitoring and patch-exception note, in the account’s declared working language.
What still needs deciding before the first alert arrives
Patch policy exceptions
Some devices legitimately can’t reboot on the standard window — a line-of-business server, a point-of-sale terminal, an app vendor’s own schedule. Which devices get an exception, and who signs off on it, is a decision your practice makes once, not something improvised per alert.
Alert thresholds
Every RMM ships with a default alert set that is mostly noise. Turning that into workable thresholds — what actually pages someone versus what waits for the daily review — is a scoping conversation before the first alert ever reaches us.
Third-party application patching
Operating-system patches and a handful of common applications are one thing; a client’s specific line-of-business software is another. What’s covered starts with what you’ve told us is in scope.
A confirmed incident is not a patch exception
If monitoring surfaces something that looks like active compromise rather than routine drift, that’s an escalation — not another line on the weekly exception list.
What this line doesn’t include
- 24/7 SOC-style monitoring or a guaranteed alert response time
- A compliance certification tied to any patch policy
- Firewall, VPN, or Wi-Fi configuration — that’s its own page
Straight answers on patching and alerts
Do we need to switch RMM platforms to use this?+
No. This is a triage and exception service built around the platform and patch policy you already run — we don’t sell or require a specific tool.
What happens when a device keeps failing to patch?+
It stays on the exception note with what’s known about why, so your practice can decide whether it needs a maintenance window, a replacement, or a documented exception — we don’t just keep re-flagging it quietly.