Guide directory
Every guide, grouped by the decision it helps you make.
This page exists so nothing on the site is a dead end. Each guide below answers one buyer question directly - pick the cluster that matches where you are.
Start here
Decide if this fits you
Three buyer situations, a good-fit signal for each, and a first useful test.
Evaluate a partnerEvidence, boundaries, and questions to verify before entrusting IT delivery under your brand.
Partner fit: agenciesFit and non-fit signals for marketing, creative, web, and IT-consulting practices.
Partner fit: MSPsFit and non-fit signals for existing MSPs testing bilingual or overflow capacity.
FAQStraight answers on language, presentation, money, access, and lifecycle.
Go deeper
Understand how delivery actually works
The eight-stage chain from intake to exit, and what stays with your practice.
ServicesThe catalogue read by buyer situation, not by tool.
Bilingual delivery in practiceA concrete walk-through of how language moves through a single request.
DeliverablesThe bilingual structure of resolution notes, change summaries, reviews, and exit records.
Get practical
Price, prepare, and launch
Compare Essential and Plus, the two public CAD foundations.
Margin and billingHow the CAD anchor becomes a client invoice, and the tax layer this page will not guess for you.
Canadian contextPrivacy and language-of-service frames worth raising with your own counsel.
Switching partnersWhat a careful transition requires if you already deliver in-house or through another vendor.
ReadinessThe six-decision tool that builds your internal launch brief, in either official language.
OnboardingThe five-stage checkpoint calendar from alignment to first review cadence.
Specific lines
Price a specific delivery line
Monitoring alerts and patch exceptions, triaged into a short list of owned decisions.
Intune & endpoint lifecycleEnrollment, compliance, and retirement for managed devices as their own delivered line.
Firewall, VPN & Wi-FiNetwork changes administered on hardware already in place, without touching vendor choice.
Azure & server migrationMigration capacity you can quote as its own project - inventory, cutover, and validation.
vCIO roadmap & budgetBriefing drafts built from the account’s real history - you present, we draft.
Project & rollout capacityWhat actually counts as "quoted separately" - office moves, new sites, rollouts.
Business phone & VoIPExtensions, routing, and number ports, requested and returned like everything else.
Email security & DefenderWhat the Plus security baseline actually checks - filtering, authentication, and reminders.
Backup & disaster recoveryBackup monitoring and restore testing as a recurring, separately priced delivery line.
MFA & Conditional AccessMFA enrollment, Conditional Access policy, and sign-in risk review named as separate work.
Joiner, mover, leaver accessAccess for hires, role changes, and departures as its own recurring request type.
Teams & SharePoint administrationShared mailboxes, distribution lists, Teams and SharePoint sites, and permission cleanup.
Hardware & software procurementHow one-off hardware needs or non-Microsoft licenses are surfaced and approved.
A question with no guide above?
Email the partner contact