Wholesale foundation
What your practice pays MSP Whitelabel Canada, in CAD, per user, per month. Essential at $39 or Plus at $49 — the figures from the Plans page.
Commercial packaging Emballage commercial
The CAD anchor is not your client’s invoice.
Essential and Plus are what your practice pays, in Canadian dollars, per user, per month. What you charge, how you package it, and how tax applies remain commercial decisions — this page walks through them, it does not make them for you.
Three numbers, not one
Client price
What appears on your invoice, in whatever currency and structure you already use. This page never suggests a number; only your practice sets one.
Margin
The difference between the two, minus any one-time or project work priced separately. It belongs to you, and it is yours to protect.
What changes the number before you set a price
Seat counts that move
Per-user pricing assumes a countable, reasonably stable seat count. Seasonal staff, shared devices, and service accounts need a rule set once, not a debate every invoice.
One-time and project work
Onboarding, migrations, and anything the delivery-model page calls a distinct project sit outside the monthly per-user anchor. Quote them separately so a large one-time task never quietly becomes “included.”
Non-standard hours or urgency
The public anchor assumes the standard working path described in the delivery model. Anything faster, later, or outside agreed hours is a scope conversation, not an assumed upgrade.
Multi-entity or multi-brand accounts
A client with several legal entities, brands, or locations is a billing-structure decision — one invoice or several — before it is a technical one.
Ways practices package the invoice
Bundled flat fee
One line on the client invoice regardless of underlying detail. Simple to sell, but a scope change needs a clear internal trigger to renegotiate.
Line-itemized
Foundation, security baseline, and any add-on appear as separate lines. More transparent to a client who asks questions, more bookkeeping for your practice.
Tiered by seat band
A published per-seat rate that steps at defined counts. Predictable for a growing client, but the step points need deciding before the first quote, not after.
Before you quote a client
- Decide your margin target before you see a client’s headcount, not after.
- Name who inside your practice can approve a below-target exception.
- Confirm which taxes apply to your invoice and who remits them.
- Pick bundled, itemized, or tiered packaging, and write the reason down.
- Prepare the one sentence that explains a price change when seat count changes.
Straight answers on billing
Does the CAD anchor include the tax on my invoice?+
No. Essential and Plus are pre-tax, per-user, per-month figures for what your practice pays. Any tax on what you charge your own client is calculated on your invoice, under your own tax registration — confirm the mechanics with your accountant.
Can I bill my client annually even though I pay monthly?+
Yes, in principle — your invoicing cadence to your client is a commercial decision that belongs to you and does not need to match how your practice is billed. Cash flow and cancellation terms across that gap are yours to plan.
What if a client wants one all-in number with no visible breakdown?+
That is the bundled packaging pattern described below. It is a legitimate choice; just decide internally what triggers a price conversation before scope quietly grows past what the bundle assumed.
These public rates stay monthly per-user Canadian-dollar anchors; margin, packaging, and tax remain your practice’s decisions.
Discuss your billing structure