What we need first
A basic inventory, who’s allowed to ask for what, working languages, how requests reach us, and what you’ve told the client is included.
Three kinds of work
Pick the service by what your client actually needs.
Below are the three situations we handle most. Each one lists what we need from you upfront, what’s included, what’s not, and what you get back when it’s done.
Everyday IT requests
For a client who needs a reliable way to handle everyday access, device, account, and collaboration-tool requests.
What’s included
- Routine user requests
- Account changes you’ve approved
- A resolution note with context
Handled separately
- Hardware purchases we haven’t agreed on
- A migration disguised as a support ticket
- Uptime promises nobody agreed to
What you get: A closed request with a result, anything still open, and a message you can send the client under your own name.
What we hand back: A resolution note in English, French, or both.
Microsoft 365 administration
For an environment where account, licence, and configuration changes need someone actually watching them.
What we need first
Access to the tenant, the right permissions, who owns which licences, and named admins on your side.
What’s included
- Routine admin you’ve approved
- Configuration checked against a baseline
- A record of what changed and why
Handled separately
- Assuming we’re affiliated with Microsoft
- Transformation work with no sign-off
- Legal or compliance advice
What you get: A clearer record of what changed in the tenant, and a short list of anything that needs your decision.
What we hand back: A change summary: what happened, why, and what to do next.
Security basics and reviews
For a client who wants tighter everyday security practices - without you calling it a SOC.
What we need first
The baseline you’re targeting, who owns security decisions, known exceptions, and who gets told about risk.
What’s included
- Checking the agreed baseline
- Flagging drift that actually matters
- Getting a periodic review ready
Handled separately
- 24/7 SOC monitoring
- A compliance certification or guarantee
- Incident response outside the agreed scope
What you get: A short list of gaps written as decisions for you to make - not a wall of unowned alerts.
What we hand back: A baseline review with a requested decision, an owner, and a follow-up date.